How to cancel an order or start a return

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To cancel your order:

1. Go to Returns & Refund if you have an account – you'll need to provide your order number and email address.

2. Select the items you want to cancel and your reason for cancellation

3. We'll email you confirmation of your cancelled order

If your order has already been prepared, we can't cancel your order — but we do offer a free returns service.

Here’s what you need to do to book your return:

1. Go to Orders & Returns if you have an account.

2. Find the order you want to return and click Return Item(s)

3. Select each item and your reason for returning.

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There are two ways to return your items. Depending on your location, one will always be available.

1. Book a free returns collection

Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection

2. Return for free at a drop-off point near you

Select the in-store or drop-off option in your account and take the return to your chosen DFC partner boutique or courier drop-off point

Prepare your return

1. Place the item inside the DFC packaging – don't forget any brand boxes, dust bags, or cases

2. Attach your Return Label to the outside of the DFC packaging. 

3. If you received a Return Note with your order, attach it to the outside of your package

4. Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return

When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.

All the documents you need to return your item should be included in your DFC package. If you need to reprint them, head to Orders & Returns in your account.